Donor Portal

Please see the following list of when you will receive your donation receipt:

• One-time donation: You will receive it in the mail between 3-4 weeks from the date of your gift.
• Online donation: You will receive an email confirmation within the hour of your gift, in addition to a printed copy sent in the mail between 3-4 weeks.
• Field Partner Program: You will automatically receive your total annual contribution at the end of each fiscal year (typically during the last week of January/first week of February).
• Contribution of Stock: We received your gift without your contact information. To make sure we thank you for your donation and document it accordingly, please send an email containing your name, address, and the details of your stock to william.donas@newyork.msf.org.

If you have not received your acknowledgement or tax receipt within the time frames listed above, please fill out the request a receipt form, or contact our Donor Services team by calling us toll-free at 1.888.392.0392, daily 8 a.m. to 11 p.m. ET, so that we can send it right away.

It can take up to four weeks for your recipient(s) to receive notification by mail. If it has been longer, please send an email to donations@newyork.msf.org and we will be sure to send the acknowledgement right away.

Please note that tribute gifts submitted after December 5th may take longer to receive in the mail, in which you may want to consider sending an e-Card for an immediate notification.

For more information, please visit our Make a Donation to Honor Someone page.

Our Federal Identification Number, or Employer Identification Number (EIN), is 13-3433452.

You can update your credit card or bank account information by clicking on the dollar amount of any active gift in the “Recurring Donations” section of this Donor Portal. Click Expand + next to Update Payment Information. Select Credit card or Bank account and enter your payment information.

If you would like assistance, please contact our Donor Services team by calling us toll-free at 1.888.392.0392, daily from 8 a.m. to 11 p.m. ET and we can quickly update your information.

We thank you for your continued support to Doctors Without Borders.

You can update your credit card or bank account information by clicking on the dollar amount of any active gift in the “Recurring Donations” section of this Donor Portal. Click Expand + next to Update Update Donation Amount. Enter the new value you’d like to donate and click the “Update Donation Amount” button.

Alternatively, you can:

• Complete our Update Your Field Partner Pledge form
• Call our Donor Services team toll-free at 1.888.392.0392 daily from 8 a.m. to 11 p.m. ET
• Send an email to donations@newyork.msf.org

We are grateful for your commitment to be a recurring donor and helping us prepare to save lives at a moment's notice.

If you wish to suspend your payment:

• Click on the dollar amount of any active gift in the “Recurring Donations” section of this Donor Portal. Click Expand + next to Update Donation Amount. Select skip charge next to the Pending Future Payment and select YES to confirm your action.

If you wish to cancel your recurring donation:

• Click on the dollar amount of any active gift in the “Recurring Donations” section of this Donor Portal. Click Expand + next to Cancel Series and select the reason you would like to cancel from the drop down list. Click Cancel Donation Series and select the CANCEL SERIES button to confirm.

Alternatively, you can:

• Complete our Update Your Field Partner Pledge form
• Call our Donor Services team toll-free at 1.888.392.0392 daily from 8 a.m. to 11 p.m. ET
• Send an email to donations@newyork.msf.org

We understand that financial situations can change, in which you have the option to decrease the amount to be more manageable (please note that the minimum is $10.00), suspend your pledge so that it restarts at a time that is more convenient for you, or change your monthly donation to an annual or quarterly pledge.

No matter the amount, your reoccurring donation makes it easier for us to be prepared for whatever emergency or crisis our team responds to. Again, we are grateful for your support and helping us save lives.

Our outbound mailing schedule can be tailored to meet your needs, whether it be quarterly, once a year, or none at all.

To change your preferences, you can either:

• Fill out our Contact Preference form online,
• Call our Donor Services team toll-free at 1.888.392.0392 daily from 8 a.m. to 11 p.m. ET,
• Or by emailing your name, mailing address and preference to donations@newyork.msf.org.

Please note that updates may require 6-8 weeks to take effect, as our mailing lists are compiled in advance.

For further assistance please refer to our Contact Us page, or by calling our Donor Service team at 888.392.0392 daily from 8 a.m. to 11 p.m. ET.

Doctors Without Borders respects the privacy of all our supporters and promotes transparency in everything we do. We do not sell or rent our mailing list to other organizations that solicit donations or sell any products; however, we exchange portions of our mailing list with select non-profit organizations with an agreement to keep donor information confidential. We do this to further reduce our fundraising costs, increase our efficiency, and most importantly improve your experience.

If you prefer not to have your personal information disclosed in this manner, please contact our Donor Services Department at donations@newyork.msf.org, call us at 888.392.0392, or write to us by postal mail sent to Doctors Without Borders, Attn: Donor Services, 40 Rector St., 16th Floor, New York, NY 10006.

For more information, please see our Privacy Policy.

Doctors Without Borders values the security and safety of all our field staff workers and it is our policy that we cannot verify employment. We acknowledge that there has been an increase in fraudulent activities on social network sites and we strongly advise against responding to requests for financial assistance.

Preventative measures, such as routine online and media monitoring, are being conducted by our teams to protect supporters like you from running into any fraudulent situations.

If you would like more information about our reported scams, please visit our Online Scams page.